Please take a moment to review our policies.
Hours: Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. We service homes between the hours of 8:00 am and 6:00 pm. (Last home scheduled is usually at 4:30pm) Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the am instead. We will make every effort to accommodate your needs, and call you ahead of time if there are any changes in the schedule.
Cancellation Policy: You may reschedule, skip, add, or cancel any of your cleanings. We do ask for a 24-hour notice of any of these actions. We have other clients who are on a set time schedule, and without notice it interferes with their cleaning times. Please be courteous and call. Without a 24-hour notice you will be charged a $30 cancellation fee, payable at next scheduled cleaning. An additional $10 will be charged for cancellations or no-shows happening at your door, to cover our travel time.
Pets: If your pet is afraid of vacuums or aggressive to strangers, please place them in areas where they will not be a distraction or danger to our workers.
Safety: We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work we reserve the right to charge for our extra time spent in the home.
Liability: We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned)
Valuables: Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
Extra Fee: We reserve the right to charge an extra fee for homes that need
extra cleaning because of a change in circumstances. This extra fee covers the costs of extra cleaning supplies and the longer time to clean the house. .
Monthly or One-Time Cleaning: For those desiring to have cleanings done at irregular intervals on an as needed basis. Monthly service cannot be a guaranteed same day each month. However, we will do our best to accommodate you. If for any reason the home is not found in “Average” condition we reserve the right to bill for the extra time spent. Also there is the $25 additional charge per cleaning for monthly clients. Monthly client = any client who schedules cleanings over 3 weeks apart.
Biweekly: If you are a bi-weekly customer and you skip one scheduled cleaning you will be required to pay the $25 initial cleaning fee again. This will be added onto your next scheduled visit
Weekly: If you are a weekly customer and you skip two scheduled cleanings you will be required to pay the $25 initial cleaning fee again. This will added on your next scheduled visit.
Supplies: The cost of all services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra or unusual supplies and/ or equipment will be billed additionally for these services.
Refunds: We do not offer refunds on services that have been provided. We will however return and re-clean for any problems reported within 24 hrs of cleaning.
We have a “No check/ No clean” policy. Payment is expected in full the day of the cleaning. Any check returned from your bank will be assessed an additional fee of $25.